Frequently Asked Questions
Got questions before you order. We have got answers. From production times to sizing and returns here is everything you need to know.
Ordering
How do I know what size to order?
Every product page includes a size chart. Since all items are made to order, please check your measurements carefully before ordering; we’re currently not able to offer exchanges for sizing mistakes.
Can I cancel or change my order after placing it?
Because production starts shortly after you order, we can only make changes or cancellations within a few hours of purchase. Contact us as soon as possible at [email protected] and we’ll do our best to help.
Do you restock items?
Most Honeh designs are available on an ongoing basis, but some limited or seasonal prints may be retired. If a design you love is gone, feel free to reach out, we’re sometimes able to bring popular pieces back.
Shipping
How long does shipping take?
Every piece is made to order, so please allow 2–7 business days for production, plus 3–4 business days for shipping within the US or 5–15 business days internationally.
Do you ship internationally?
Yes. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.
Will I get a tracking number?
Yes, you’ll receive tracking information by email as soon as your order ships.
What if my package is lost or delayed?
Once your order is handed to the carrier, they’re responsible for delivery. If tracking shows an issue, contact us with your order number and we’ll help sort it out.
Returns & Quality
Can I return an item if it doesn’t fit or I changed my mind?
Since every item is made specifically for you when you order it, we’re not able to offer returns or exchanges for sizing or personal preference. This is why we recommend checking our size charts closely before ordering.
What if my item arrives damaged or defective?
Contact us within 30 days of delivery at [email protected] with your order number and photos of the issue. We’ll arrange a free replacement.
What if I received the wrong item or size?
If there was an error on our end, let us know within 30 days and we’ll send the correct item at no extra cost.
Do you offer refunds?
Refunds are issued only if a replacement isn’t possible, for example if an item is discontinued. In that case, we’ll work with you directly.
Product
What materials do you use?
We work with high-quality, durable fabrics chosen to be soft, comfortable, and made to last. Specific material details are listed on each product page.
Why does my new item smell a little different, or look slightly discolored?
This is completely normal for freshly printed garments. The smell fades after a few days, and any faint discoloration washes out after the first wash.
Contact
How can I get in touch?
Reach out anytime at [email protected], we’re happy to help.
