Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery address.

Estimated Delivery Times

Every Honeh piece is made to order, one at a time. It takes a little more time than shipping from a warehouse, but it means your item is made specifically for you.

• Orders are typically fulfilled within 2 to 7 business days
• Shipping adds an additional 3 to 4 business days within the US, or 5 to 15 business days internationally
• During peak seasons (holidays), processing may take a bit longer
• We can’t guarantee delivery by a specific date

International Orders

Shipments outside the US may be subject to customs fees or import duties, depending on the destination country. These charges are set by local customs authorities and are the responsibility of the recipient.

Lost Package

Once your order is handed off to the carrier, they’re responsible for delivery. Please make sure your shipping address is correct at checkout. If your tracking shows an issue, contact us with your order number and we’ll do our best to help.

Tracking

You’ll receive a tracking number by email once your order ships, so you can follow it the whole way.

Returns & Exchange Policy

Because every Honeh piece is made to order, we’re not able to offer returns or exchanges simply because you changed your mind or the fit wasn’t quite right. Since nothing is held in stock, made-to-order items can’t be resold once returned. Please check our size charts carefully before ordering.

We do stand behind the quality of every order in these cases:

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, contact us at [email protected] within 30 days of delivery, including your order number and photos of the issue. We’ll arrange a free replacement.

Wrong Item or Mislabeled Size

If you received the wrong product or a mislabeled size due to an error on our end, let us know within 30 days of delivery and we’ll send a correct replacement at no extra cost.

Incomplete or Incorrect Address

If the address provided at checkout was incorrect or incomplete and the item is returned to us as undeliverable, a new shipping fee will apply for reshipment. We’ll contact you first to confirm the correct address.

Proof Helps Us Help You

For damaged, defective, or mislabeled items, clear photos of the product and packaging speed up the process significantly.

Refunds Policy

Refunds are issued only when a replacement isn’t possible, for example if an item is out of stock or discontinued. In these cases, we’ll work with you directly to resolve it.

Contact Us

Questions about your order? Reach out to us at [email protected]